Effective Date: 14/03/2024 

Welcome to ECabNepal Taxi Service App ("us", "we", or "our"). We are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application and related services, including any information you provide to us and the choices you have associated with that information. 

1. Information We Collect 

We collect this information when the app is running in the foreground or background of the user's mobile device This may include: 

● Contact information such as name, email address, phone number, Profile Picture ● Location information when you use our location-based services. 

● Transaction information related to your use of our services, including payment details. ● Information you provide when you contact customer support or otherwise communicate with us. 

2. How We Use Your Information 

We may use the information we collect for various purposes, including: 

● Providing, maintaining, and improving our services. 

● Personalizing your experience and delivering targeted content. 

● Processing transactions and providing customer support. 

● Communicating with you about promotions, updates, and other news. 

● Complying with legal and regulatory requirements. 

3. Sharing of Your Information 

We may share your information in the following circumstances: 

● With service providers who assist us in providing our services. 

● With third parties for marketing, advertising, or other purposes with your consent. ● In response to legal requests or to protect our rights and interests. 

4. Location Information We Collect 

We may collect various types of location-related information when you use our services, including but not limited to: 

● GPS-based location data from your mobile device when you use our taxi booking or tracking features. 

● IP address and other device identifiers that may provide approximate location information.

● Location information provided by you voluntarily, such as when you enter a pickup or drop-off address. 

5. How We Use Your Location Information 

We use your location information for the following purposes: 

● Facilitating the provision of our taxi services, including matching you with nearby drivers and providing real-time tracking and navigation. 

● Improving our services by analyzing usage patterns, traffic conditions, and service availability in different areas. 

● Providing personalized features, such as location-based promotions or recommendations. ● Complying with legal and regulatory requirements, including for safety and security purposes. 

6. Sharing of Your Location Information 

We may share your location information in the following circumstances: 

● With drivers and other service providers to fulfill your transportation requests. ● With third-party partners who assist us in providing location-based services, subject to contractual obligations to protect your privacy. 

● In response to legal requests or to protect our rights and interests. 

7. Data Deletion 

We are committed to deleting user data promptly upon request or when it is no longer necessary for the purposes for which it was collected. Upon termination of your account or upon your request for deletion, we will securely delete or anonymize your personal data in accordance with applicable laws and regulations.If you wish to delete your data from our system, you can submit a deletion request through the application or by contacting our support team. We will verify your identity and process your request in a timely manner.We will retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires or upon your request, we will delete your data from our systems and any third-party service providers we use. Please note that certain data may be retained for a longer period if required by law or if necessary to protect our rights or the rights of others, resolve disputes, or enforce agreements. 

8. Data Retention 

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. Security 

We take reasonable measures to protect the information we collect from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. 

10. Your Choices 

You may opt-out of receiving promotional communications from us by following the instructions provided in those communications. Please note that even if you opt-out, we may still send you non-promotional messages related to your use of our services. 

11. Children's Privacy 

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have collected personal information from a child under 13, please contact us immediately. 

12. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. 

13. Contact Us 

If you have any questions or concerns about this Privacy Policy, please contact us at info@ecabnepal.com. 

By using the ECabNepal Taxi App, you consent to the collection and use of your information as described in this Privacy Policy.