We apologize for the inconvenience and we will ensure you are logged back in as soon as possible! Please contact our Customer Service Team or try one of the following self-serve tips:
If you change your phone number, you will be prompted to enter OTP verification code that will be sent to your new number. In your profile, you can edit:
If you experience any technical issues while trying to edit your information, please contact our Customer Service Team.
If you believe someone has gained unauthorized access to your account and/or used your account without your consent, please contact our Customer Service team immediately to reset your account. Suspicious activity may include:
Passengers are expected to:
Repeated failure in adhering to any of the above rules could impact E-Cab’s integrity in the marketplace. Hence the passengers with consistent non-compliance could be issued a warning or their account could be suspended. If you believe that you were suspended unfairly or by mistake, please contact our Customer Service Team and request your suspension to be reviewed.
If you are experiencing any issues while searching for a ride or during a ride, here are possible solutions:
If the issue persists, contact our Customer Service Team
This feature makes us unique in the marketplace. Your Trip information including Estimated Time of Arrival can be shared with your friends and family. This will allow them to view your trip in real-time on the map. You will be able to share when your driver arrives at your pickup location and starts the journey. To share your Trip details, tap on ‘Share’ option at the bottom of your screen, enter the contact details of the person you want to share the information with and Confirm. Note – Estimated Time of Arrival may vary based on external factors such as traffic jam, road works etc.
Lost Item - If you think you left your item in the vehicle, you will be able to report this issue via the app. Please check your Ride History to see this option. Alternatively, you can contact our Customer Service Team and provide the ride details and description of the item. We encourage passengers to report an issue within 24hrs of ride completion. Lost Phone - If you lost your phone, please contact Customer Service. Note – We will do all we can to help you get your item back however please note that E-Cab is not responsible for items lost during rides.
Once a driver has accepted your trip request, you can contact them by tapping Driver details in the app. If you can’t reach the driver, please contact our Customer Service Team for further assistance.
We are sorry for the inconvenience caused! Please note, the estimated time of arrival depends on the number of drivers available at a specific time, location and traffic conditions. If you wish to provide your feedback, please contact our Customer Service Team. Your feedback will help improve our services.
Drivers usually take the shortest route possible or the route chosen by the passengers. In cases where a driver is unfamiliar of the route, GPS navigation tools should be used. If you believe you have been charged inappropriately, please contact our Customer Service Team.
Please reach out to Customer Service Team and let us know what was wrong with the driver’s vehicle. Although the responsibility to maintain vehicle condition lies with the driver, we will take necessary action to ensure our Driver Partners adhere to the quality of service standards!
We are sorry to hear that your experience was not as per your expectation. You can report this issue via the ‘Ride History’ section of the app and clicking ‘Report Issue’. Alternatively, you can contact our Customer Service Team to provide ride details and the experience. We will take necessary action to maintain high standards of service.
Ratings help us retain the best drivers and provide you with a high-quality and safe service. At the end of each completed ride, you have the option to rate your experience. One Star refers to low service and five is excellent service. If you have accidentally left an incorrect rating, you can inform our Customer Service Team so we can review it
Estimated Fare are calculated using the expected time and distance of the trip and local traffic, including the availability of the drivers and demand. The final price may be different due to:
If you’re still concerned about the amount you had to pay, please contact our Customer Service Team.
When demand for rides are high specifically during peak hours or special events, service fees are increased to encourage drivers to accept more rides. You can check the rates by clicking on the vehicle icon after entering the pick-up and destination details.
Your convenience and safety is very important to us. Booking fee is levied to ensure we can continue to offer a convenient service with support from our operational team as well enhanced safety and security features via our platforms